Terms and Conditions

 

1. General Information

These Terms and Conditions govern your use of the website www.frostyforge.online (referred to as “the Website”) and the products and services offered by Frosty Forge. These terms apply to all users of the Website, including customers, visitors, and others.

2. Acceptance of Terms

By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use our Website.

3. Products and Availability

• Product Information: We make every effort to provide accurate product descriptions, images, and prices. However, we do not guarantee that the product descriptions, prices, or availability are completely accurate, reliable, or error-free.

• Availability: We reserve the right to discontinue or modify any product or service at any time, without prior notice.

• Pricing: All prices are listed in [ZAR]. We reserve the right to change prices at any time without notice.

4. Order Acceptance

• Order Confirmation: After you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. Acceptance of your order will occur only when we ship your items.

• Refusal of Service: We reserve the right to refuse or cancel any order at our discretion. This may include orders where we suspect fraudulent activity, an error in pricing, or other legitimate concerns.

5. Shipping and Delivery

• Shipping Timeframe: Once your order is processed, delivery typically takes 3-7 business days.

• Shipping Costs: Shipping fees will be calculated at checkout based on your location and selected shipping method.

• Delivery Issues: While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping providers or circumstances beyond our control.

6. Returns and Exchanges

• Return Policy: Items must be returned within 14 business days of receipt.

• Conditions for Return: Products must be unused, in their original packaging, and in resalable condition.

• Return Process: To initiate a return, please contact us at frostyforge@outlook.com with your order details and reason for return. We will provide instructions on how to return the item.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to your original payment method.

7. Payment Terms

• Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, and other secure payment gateways.

• Payment Security: All payments are processed securely, and we use industry-standard encryption to protect your payment information.

8. User Responsibilities

• Account Information: If you create an account on our Website, you agree to provide accurate and complete information and keep your login details confidential. You are responsible for all activities under your account.

• • Use the Website for any unlawful or fraudulent purposes.

  • Interfere with the operation of the Website or disrupt other users’ experiences.

  • Copy, modify, or distribute any content from the Website without permission.

    Prohibited Activities: You agree not to:

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Frosty Forge or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any of the content without written permission from us.