Return & Exhange Policy

 

1. Return and Exchange Period

• Items must be returned within 14 business days from the date you received your order.

• Returns and exchanges must be initiated within this period to be eligible for a refund or exchange.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• Unused Condition: The product must be unused and in resalable condition.

• Original Packaging: The product should be in its original packaging with all tags, labels, and accessories included.

• Proof of Purchase: A receipt or order confirmation email is required as proof of purchase.

3. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

1. Contact Us: Email us at frostyforge@outlook.com with your order number and reason for return or exchange.

2. Return Instructions: We will provide you with instructions on how to return the product, including the return address.

3. Ship the Item: Package the item securely in its original packaging and ship it back to us. The customer is responsible for return shipping costs unless the item is defective or damaged.

4. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Personalized or Custom Items: Items made to your specifications or customized for you.

• Gift Cards: These are non-returnable and non-refundable.

• Sale/Discounted Items: Items purchased during special sales may be subject to different return conditions (please check sale terms).

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at frostyforge@outlook.com. We will provide a return shipping label for the damaged item and offer a full refund or exchange, depending on your preference.

6. Refunds

• Processing Time: Once we approve your return, a refund will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

• Shipping Costs: Shipping fees are non-refundable, unless the return is due to a defect or our error.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return procedure above and place a new order for the item you’d like to exchange for.

8. Changes to This Return & Exchange Policy

We may update this Return & Exchange Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions or concerns regarding our Return & Exchange Policy, please contact us at:

Frosty Forge

Email: frostyforge@outlook.com