Frequently Asked Questions (FAQ) - Frosty Forge

1. What products do you sell at Frosty Forge?

We offer a wide variety of kitchen products including cookware, kitchen appliances, utensils, gadgets, storage solutions, and stylish kitchen accessories. We also stock premium brands that cater to both novice cooks and professional chefs.

2. Are you an authorized reseller?

Yes! We are proud to be authorized resellers of some of the top kitchen brands. This means that every product we sell is guaranteed to be genuine and comes with full manufacturer support and warranty.

3. Do you offer international shipping?

Currently, we offer shipping within Southern Africa. If you’re located outside of our shipping area, feel free to reach out to us for further assistance or inquire about international shipping options.

4. How can I place an order?

You can easily place an order through our website. Simply browse our categories, select the items you’d like to purchase, and follow the checkout process. You’ll receive an order confirmation and shipping updates once your order is processed.

5. Can I return or exchange an item?

Yes! Items must be returned within 14 business days of purchase. Please ensure the product is unused and in its original packaging. For more details on our return policy, please visit our Returns & Exchanges page.

6. How long does shipping take?

Shipping typically takes 3-7 business days. You will receive a tracking number once your order has shipped, so you can monitor its progress.

7. Do you offer gift cards?

Yes! Frosty Forge offers digital and physical gift cards in a variety of denominations. They make the perfect gift for any kitchen enthusiast. You can purchase them directly from our website.

8. Are your products covered by warranty?

Yes, all products purchased from Frosty Forge come with the full manufacturer warranty. As authorized resellers, we ensure that your items are covered by the original warranty. For warranty details, please check the product page or contact our customer support team.

9. How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team via email at frostyforge@outlook.com, or by using the contact form on our website. We’re here to help and will get back to you as soon as possible. 

10. Do you offer any loyalty programs?

Yes, we have a loyalty program for our frequent customers. As you shop with us, you’ll earn points that can be redeemed for discounts on future purchases. Stay tuned for more details on how to join!

11. How do I stay updated on new products and sales?

Sign up for our newsletter to receive updates on new products, upcoming sales, and exclusive promotions. You can also follow us on social media to stay connected and keep up with all the latest news from Frosty Forge.